Banking, Insurance & Fintech
Accessibility assessment and compliance
How we guided Mooney in an accessibility assessment, from the technical analysis to the strategic remediation plan.
English
Mooney, an ecosystem of integrated fintech services
Mooney is the leading Italian fintech in proximity services. Through a unique omnichannel model, which integrates a vast network of about 40,000 stores with a constantly evolving digital ecosystem, the company offers payment, mobility and banking solutions. Millions of consumers use Mooney for daily operations, from bill payments and PagoPA to banking services, to mobility management through the MoonEyGo app.
The company's philosophy is to be close to the needs of all people with easy-to-use and customizable services. In this context, digital accessibility becomes a fundamental pillar for ensuring a fully inclusive online experience.
The challenge
Mooney has appointed Conflux to carry out a complete accessibility assessment for the mooney.it site and the MooneyGo app. The main objective was to analyze in detail the compliance of the platforms with technical and regulatory requirements, to ensure the same type and level of experience for all users.full accessibility assessment ofthe mooney.it website And of theMooneyGo app. The main objective was to analyze in detail the platform compliance to technical and regulatory requirements, to ensure the same type and level of experience for all users.
The specific objectives of the project were the analysis of compliance with the UNI CEI EN 301549 standard, the drafting of an accurate report of the control points not met, the proposal of concrete solutions.analysis of compliance with UNI CEI EN 301549, the drafting of a Report accurate of the control points not met, the proposal for concrete solutions.
Following the evaluation work, we provided Mooney with the necessary tools to fill out the accessibility statement and define a strategic remediation plan.fill in the accessibility statement and define a strategic remediation plan.
Overview
Our approach to the project: rigorous analysis, cross-platform testing and continuous collaboration
Specifically, our assessment included:
Our approach to the project was based on methodological rigor, in-depth tests and close collaboration with the customer.in-depth tests And a squeeze collaboration with the customer.
In the initial phase, Conflux's team of experts carried out a detailed technical analysis and tests on different platforms, simulating the experience of users with different abilities through specific assistive technologies. The entire process was characterized by a constant dialogue with the customer: through weekly sharing, we reviewed the progress of the activities together with Mooney's contacts and the design and development teams, ensuring continuous alignment.detailed technical analysis and tests on different platforms, simulating the experience of users with different skills through specific assistive technologies. The entire process was characterized by a constant dialogue with the customer: through weekly shares, we have reviewed the progress of the activities together with Moone's contactsAnd there design team and developmental, ensuring continuous alignment.
- Accessibility analysisAccessibility analysis based on strict UNI CEI EN 301549 guidelines.
- Use of desktop and mobile devices for testing.desktops and moveable for tests.
- Test with the main screen readers: NVDA, VoiceOver and TalkBack.main screen readers: NVDA, VoiceOver and TalkBack.
- Compilation of a detailed assessment file that mapped critical issues and possible solutions.assessment file Detailed that It mapped the critical issues And the possible solutions.
- Definition of a strategic remediation plan to guide future interventions.strategic remediation plan to guide future interventions.
Thanks to the work of Conflux, we now have a design system that allows us to efficiently and consistently manage the user experience of all our white labels, ensuring accessibility and personalization.
Our method
Our Approach
We conducted a detailed analysis based on the accessibility requirements set out in the UNI CEI EN 301549 standard. This allowed us to identify the critical points of the platform and precisely map the criteria not met, proposing feasible solutions for each one in line with current regulations.detailed analysis on the basis of accessibility requirements provided for by the standard UNI CEI EN 301549. This allowed us to identify the critical points of the platform and precisely map the criteria not met, proposing for each workable solutions And in lIn line with current regulations.
The team work
The work was developed collaboratively and continuously, with a weekly sharing of progress together with the client's contacts and development and design stakeholders. This constant comparison has encouraged a timely review of activities and a consistent evolution of solutions, with a view to iterative and shared improvement.forthcoming and Continuing, with a weekly sharing of progress together with contacts of the customer and to stakeholders than development and design. This constant comparison has favored a timely review of activities and aconsistent evolution of solutions, with a view to iterative and shared improvement.
For the MooneyGo project, we have put into play our expertise in the field of UX and accessibility. We have designed a flexible and scalable white label design system, able to adapt to the customer's needs for efficiency and personalization.
Project in numbers
+160
success criteria not met
3
Touchpoints analyzed
+4
tested devices
