Customer Experience
CX LAB

The improvement of the Customer Experience (CX) represents a fundamental element for the success of companies in the digital landscape. Our approach puts the customer at the center of every strategic decision, ensuring that every interaction is aimed at improving satisfaction, loyalty and business growth.

We use advanced methodologies and analysis tools to offer customized and high-quality solutions. Through our CX LAB, companies can achieve tangible results and differentiate themselves in an increasingly competitive market, placing customers at the center of every strategic decision.

logo BNL
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
logo irinox
Standing apart requires being exceptional. Embrace your innovative side with Steezy.
Dare to be remarkable if you want to make an impression. Embrace creativity with Steezy.
Being extraordinary is the key to being noticed. Embrace your inventive spirit with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
logo BNL
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
logo irinox
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
logo BNL
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
logo irinox
Standing apart requires being exceptional. Embrace your innovative side with Steezy.
Dare to be remarkable if you want to make an impression. Embrace creativity with Steezy.
Being extraordinary is the key to being noticed. Embrace your inventive spirit with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
logo BNL
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
logo irinox
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
To truly shine, you've got to radiate brilliance. Unleash your imaginative flair with Steezy.
How do we guide the analysis of
Customer Experience
for companies.

Competitor Analysis

The comparative analysis of the sector allows us to understand how your competitors are approaching the customer experience and where there are opportunities to improve your service.

Through the use of advanced benchmarking tools and the collection of industry-specific data, we help you identify critical areas where you can excel compared to the competition.

Analysis of the Relationship with the Customer

The key to creating a lasting customer relationship is understanding what makes your audience happy.

Our team uses techniques such as data analysis, qualitative and quantitative research, and user panels to identify the most relevant contact points and optimize each interaction.

Advanced CX Tools

To ensure that our solutions are based on concrete data, we make use of advanced technologies such as real-time feedback analysis, user testing and crowd testing.

These tools allow us to continuously monitor customer satisfaction and make iterative improvements to your CX strategies.

Companies that invest in a customer-oriented CX strategy gain a tangible competitive advantage, improving customer loyalty and increasing profitability by 60% compared to competitors that do not follow this approach.
Chiara Ferrante
Marketing and Sales Manager at Conflux

Our Success Story

Conflux case study for Italo - UX design booking experience
Case Study
Italo
Conflux for Chiesi
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Watch the case study
Conflux case study for Enel Lumiè - UX energy simulator
Case Study
Enel
Conflux for Biogen
Lorem ipsum color sit amet, consectetur adipiscing elite. Curabitur faucibus, mi sed vehicula ornare, lectus neque commodo massa, eget luctus magna risus nec arcu.
Watch the Case Study

Our Key Competencies

Product Design

We design digital products aligned with business objectives and user needs, reducing risks and accelerating time-to-market.

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Service Design

We design services that improve the user experience and optimize our business processes for better results.

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Prototype Test

We test your prototypes with real users to improve usability, reduce launch risks and create more effective products thanks to our process.

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Task Analysis

We conduct task analysis to understand how users carry out activities, optimizing processes and improving the efficiency of interactions.

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UI Design

We design visually appealing and intuitive interfaces, which improve the user experience and reinforce the brand's identity.

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UX Design

We conduct A/B tests to compare different design versions, optimizing user experience and conversions on websites.

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Crowd Testing

We perform crowd tests to collect feedback from a large group of real users, identifying large scale usability issues.

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Eye Tracking

We use eye tracking to analyze where users focus their attention, optimizing interfaces and improving the experience.

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Questionario Standardizzato

We design surveys to obtain concrete data from users, analyze preferences and behaviors, and guide strategic decisions.

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